Challenges
- Increasing travel
- Slow treatment delivery
- Declining quality of care
- Increasing travel
- Lost productivity
Solution
- Additional Global Presence
- Group & Individual Collaboration
- Remote Access
Results
- Training for all
- Time-saving
- Easy access to updates
Benefits
- Provide training
- Attend updates
- Reduce travelling
Company Overview & Summary
Merck is a leading company for innovative and top-quality high-tech products in healthcare, life science and performance materials. Around 39,000 employees work in 66 countries to improve the quality of life for patients and to help meet global challenges.
Challenge
Interaction between multiple clinicians
Although advances in research, treatment and processes strengthen the healthcare system, accessing them may require interaction between multiple sites or clinicians.
Solution
Cisco Telepresence SX10 End Points
In the coming months, this CSR project by Merck Sereno will look to bring in additional geographies from across the globe, using a mix of Cisco Telepresence, Cisco Collaboration Meeting Rooms and WebEx, thus allowing groups and individuals to collaborate Any time, Anywhere on Any Device.
Customer Quote #1 (if applicable)
RASHA KELEJ, CHIEF SOCIAL OFFICER – CSO MERCK has driven this initiative said: “Technology as an instrument of social transformation. We aim to help improve sustainable access to high-quality health solutions for underserved populations and communities in low- and middle-income countries. With this solution, patients now have access to a specialist who will counsel them on how to manage the intricacies of their illness. The doctor too is able to reach out to rural areas and play an important role in alleviating their health problems.”
Outcomes
Continuing Medical Education training
Provide training on Cisco Telepresence to reduce travel and time away from patients. Provide training for physicians, nurses, and other groups in many places at once, incorporating presentations, video, and handouts. Healthcare professionals can attend updates on new treatments and processes through Telepresence.
About Black Box
Black Box’s global team of solutions architects can help you find the CX that resonates with your customers and energizes your brand. Whether we’re working with you to design agent desktops that handle all inbound channels, assuring digital channels are consistent and easy to use or implementing the right amount of outbound channels and brand awareness that aligns with your core values, Black Box is ready to support and help you grow on your CX journey.